Delivery information

Expecting the postman to come by soon ?
Here is some information regarding your delivery...

Prices

Free delivery in France on orders over 60€ inclusive of VAT.

• Pick up directly from the factory (Brive-la-Gaillarde) : Free

• In France - Mainland : 6€90 inclusive of VAT.

• In the European Union : from 15,90€ inclusive of VAT.

• Outside the European Union : consult us

Delays

• Directly from the factory : 24 to 48 hours.

• In France - Mainland : 1 to 4 working days.

• In the European Union : 3 to 7 working days.

• Outside of the European Union : consult us

Item preparation

Each parcel is prepared with time and tenderness by disabled people in a social enterprise in the Corrèze region in France.

Item dispatch

The postman is different depending on the location of the package.
We work today with two experienced delivery services :

• In France - Mainland : DPD Transport

• To the European Union and World : Colissimo

Package delivery

Please check the condition of your parcel in front of the deliveryman.
In case your item is damaged, please open in front of the deliveryman and state where the product has been damaged on the deliveryman's papers
Without this, we cannot turn to the delivery services' insurance.

If you are away for the delivery of your parcel, the deliveryman will leave a note in your letter box saying he has been or will leave a phone message, you will then be able to make another delivery appointment with him in order to collect your parcel.

Directly pick-up from the factory

By choosing this mean of delivery, on the 4th step of your order, it will be put at your disposal in our factories at BRIVE - LA - GAILLARDE (France).
An email will be sent to inform you when your item is available.

Complaints

In case of any complaints after delivery, please contact us through our contact form, we will get back to you as soon as possible.